This study aims to investigate the level of customer satisfaction with Decathlon products. The research will explore factors that influence such as product quality, price, design, and service. A mixed-method approach be used, including a survey questionnaire customers. provide insights into strengths weaknesses Decathlon's products services, well recommendations for improving satisfaction. find...

Purpose: The purpose of this paper is to propose a framework airlines customer’s evaluation green service quality toward satisfaction provided by Malaysia Airline Companies.
 
 Design/Methodology/Approach: This reviews the conceptual and empirical literature develop model various aspects – customer relationship encompassed concept ‘airline satisfaction’ assess advantages disadvantages...

The importance of value co-creation processes to firms’ competitive strategy is widely recognized, both in practice and in academia. Therefore, it becomes essential to identify which variables drive consumers to collaborate with companies. A primary influence on this consumer decision relates to the search for greater satisfaction. This article proposes a theoretical model that relates the proc...

The idea of user satisfaction is not new. But how important it is in quality in use is new and under description. Satisfying the customers is an essential element to staying in business in this modern world of global competition. Software companies satisfy and even delight their customers with the value of their software products and services to gain their loyalty and repeat business. Customer...

The emergence of Web 2.0 and Big Data technologies has allowed a new customer relationship strategy based on interactivity and collaboration called Social Customer Relationship Management (Social CRM) to be created. This enhances customer engagement and satisfaction. The implementation of Social CRM is a complex task that involves different organisational, human and technological aspects. Howev...