BACKGROUND AND OBJECTIVE This study reports the findings from a user evaluation of a counselling programme for hand eczema patients in which face-to-face encounters were supplemented with user access to a new website. PATIENTS AND METHODS Patients treated for hand eczema in two different settings were included consecutively. Website utilization was examined by use of the transaction log. Comp...

In both the US and the UK donor attrition rates are an increasing cause for concern. Many organizations lose up to 60% of cash donors after their first donation. In this study we delineate the factors that drive donor commitment to a cause and subsequent loyalty. A series of nine focus groups were employed to derive study hypotheses that were then tested using the technique of structural equati...

Traffic management of IP networks comprises increasing challenges due to the occurrence of sudden and deep traffic variations that can be mainly attributed to the combined effects of several factors, like the great diversity of supported applications and services, different user’s behaviors and different mechanisms of traffic generation and control. In this context, active traffic monitoring is...

Performance monitoring systems are becoming increasingly important in providing Quality-of-Service (QoS) based services and service guarantees. Performance monitoring can occur at different levels and different timescales. Either passive measurements and active measurements can be employed. Currently, a large amount of work has gone into developing mechanisms and protocols for performance and t...

Agarwal and Venkatesh (2002) Website Quality • Content [Relevance, Media Use, Depth/Breath and Current Information] • Ease of Use [Goals, Structure and Feedback] • Promotion • Made-for-the-Medium [Community, Personalization and Refinement] • Emotion [Challenge, Plot, Character Strength and Pace] Online Shopping and Content based Website Microsoft Usability Guidelines [MUG] (Keeker 1997) Empirical

Purpose The field of website quality evaluation attracts the interest a range disciplines, each bringing its own particular perspective to bear. This study aims identify main characteristics – methods, techniques and tools instruments described in this literature, with specific concern for factors analysed, based on these, multipurpose model is proposed development new comprehensive instruments...

In this paper, we describe a methodology for coupling the analysis of web server logfiles with content management systems. This coupling offers benefits for the analysis of user behavior, the detection of issues within a website, and the feedback of analysis results to the website author. Therefore, the quality of websites can be enhanced by this methodology.

In this work, we investigate utilizing the structure of a website to increase the effectiveness of document retrieval within a structured domain. In particular we examine various methods to combine evidence within the website in order to improve the quality of pages returned.

Consumers who use electronic decision aids such as comparison-shopping agents may be overwhelmed by the amount of choice information available to them, leading to an inability to choose or dissatisfaction with the ultimate choice, a state of “choice overload.” Two experiments were designed to test the choice overload hypothesis. Eight choice tasks of different sizes were presented to subjects. ...

online stores are dramatically increasing and becoming popular, in a way that enterprisers invest tremendous resource and effort to meet customer requirements. however, the failure rate resulting from improper operation has been increasing year by year. by investigating the main cause, the operators cannot grasp the online store websites’ industry type and attribute category. therefore, they fa...