This study makes a first effort to understand the factors affecting customers' decisions to invoke warranties, and to distinguish this behavior from the factors affecting customer perceptions of service quality. The study context is GTE's introduction of a warranty program as part of a telecommunications repair service for small business customers. The results suggest that customer perceptions ...

Simulation in popularity. Esp simulation is us vehicle concepts continuous sim applications. On the other h more and more p mapped to discr question of ho vehicles can warranty/courtes continuous time breakdown of system, we h system/scenario. paradigm that i suited for nume use the modelin which we have modeling needs. do no longer therefore a clo easily computab simulation was extended Petri ...

The long-term sustainability of our resources is dependent on reducing the consumption of virgin resources, and one method of achieving this goal is product remanufacturing. It is already established that the production of remanufactured products costs less than that of creating a new one, however the effects of this on warranty costs are now considered. Due to consumer perceptions of the quali...

We formulate a structural econometric model to analyze the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S.automobile industry. Our results indicate that service attributes play a compensatory role with respect to product quality, i.e., the impact of warranty length and service quality on demand increases when product quality decreases. ...