Analysis of performance is crucial in the redesign phase of business processes where bottlenecks are identified from the average waiting and service times of activities and resources in business processes. However, such averages of waiting and service times are not readily available in most event logs that only record either the start or the completion times of events in activities. The transit...

The length of time that patients spend on waiting lists is a topic of current concern. Calculating the proportion of patients who have been on a waiting list for a long time by taking a census of patients on the list at a single point in time will tend to yield a higher estimate than that obtained by calculating waiting times of patients admitted to hospital during a period of time. To illustra...