This paper considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on web customer satisfaction. The paper proposes that visitor informat...

We present Tracking Protection in the Mozilla Firefox web browser. Tracking Protection is a new privacy technology to mitigate invasive tracking of users’ online activity by blocking requests to tracking domains. We evaluate our approach and demonstrate a 67.5% reduction in the number of HTTP cookies set during a crawl of the Alexa top 200 news sites. Since Firefox does not download and render ...

In order for the Bureau of Land Management (BLM) to comply with the Government Performance and Results Act (GPRA), and better meet the needs of the public; a visitor satisfaction survey was conducted at 24 BLM recreation sites in 13 states during fiscal year 2012 (FY12). The survey was developed to measure each site's performance related to BLM GPRA Goal 3.1 Provide for a quality recreation exp...