BACKGROUND Lack of data on the quality of care offered by Clinical Officers (COs) compromises the current efforts on health reforms in Kenya. The objective of this study was to assess patients' satisfaction with their outpatient visit to Clinical Officers. METHODS This was an exit survey of adult outpatients who visited Clinical Officers between September 2009 and May 2010. A total of 326 Cli...

OBJECTIVES To evaluate whether the quality of pharmaceutical company representatives' (PCRs) visits to hospital pharmacists can be improved by written communication of the results of an evaluation of their visits. METHODS Pilot study with prospective evaluation of overall visit quality and strength of request for adding drugs to the hospital formulary, and of the scientific quality of product...