conclusions as the majority of the staff had average level of job satisfaction and emotional intelligence and others were lower than average, it seems necessary for authorities to explore the reasons for job dissatisfaction to prevent job burnout, depression and developing a sense of helplessness in the staff. it is also recommended to hold educational workshops for the staff especially who are...

this paper reports on a behavioral study that explores the role of culture and gender in the recognition of emotional speech in an under investigated cultural context (a collectivist society: i.e., iran). participants were asked to recognize the emotional prosody of a set of validated emotional vocal portrayals (including the five basic emotions). findings of the experiment were then compared w...

conclusions this paper reports a new determinant of hospital services quality. results the results of study indicated that nurses' emotional intelligence has a direct effect on the hospital services quality. the study also revealed that nurse's job satisfaction and communication skills have an intermediate role in the emotional intelligence and service quality relation. objectives thi...

Anxiety is a psychological and physiological state characterized by somatic, emotional, cognitive and behavioral component. Emotional intelligence (EI) which defines as the ability to perceive, monitor, employ and manage emotions within one’s and others, is strongly related to healthy psychological functioning. Various studies have been conducted in this field that reveal the role and importanc...

The studies of emotion function and emotional disorders complement one another. In this article, the authors outline relations between the social functions of emotion and four psychological disorders. The authors first present a social-functional account of emotion and argue that emotions help coordinate social interactions through their informative, evocative, and incentive functions. They the...