The purpose of this study was to investigate the Service Quality Gap Model as a predictor customer satisfaction among people with disabilities in Vocational rehabilitation centers. A quantitative survey research method employed for study. independent variable is Model, while dependent satisfaction. data were analyzed Pearson correlation and multiple regression. Multiple regression used. Partici...

This research examines the influence of Hospitals’ service quality on Patient satisfaction in Katsina metropolis, Nigeria. It is a survey where by questionnaires were randomly administered patients four hospitals conveniently selected for study (General Hosptial Katsina, Federal Medical Centre Turai Yaradua Maternity and Children’s hospital General Amadi Rimi Orthopedic Hospital Katsina). Struc...

The fierce competitive environment in Malaysian banking industry has pressured the service providers into focusing on improvement of their customers loyalty.This study aims to examine antecedents customer satisfaction promote loyalty. This adapted SERVQUAL model explain influencing factors. Hundred and one valid reliable responses were used for data analysis. findings suggested positive relatio...

This study aims to analyze the effect of financial ratios on company efficiency. was conducted using a data sample 29 manufacturing companies in various industrial sub-sectors listed Indonesia Stock Exchange (IDX) within reporting period 5 years (2016 – 2020). The sampling technique uses purposive and panel regression analysis methods. independent variables this consist leverage, tangibility, w...

Hospital is a health service institution that provides comprehensive personal services, including medical rehabilitation and maintenance services. These services are carried out through the emergency department, outpatient unit inpatient unit. Specialists subspecialist doctors in hospitals provide By reviewing published works 10 journals from 2015 to 2022, we examine relationship between BPJS p...

Abstract The credit frictions encountered by small and medium-sized enterprises (SMEs) have been widely examined in the entrepreneurship literature. Although theory suggests that asset tangibility helps increase firms’ borrowing capacity because it allows creditors to take possession of a firm’s assets more easily, this paper provides new evidence about role intangible reducing for SMEs. Using ...

This study examines the influence of corporate social responsibility (CSR) on capital structure (LEV) 331 companies listed twenty emerging markets for periods 2005-2019. The LEV is measured by total liabilities divided assets. CSR performance proxied environmental, and governance (ESG) ratings obtained from Thomson Reuters DataStream. firm size introduced as a potential moderator relationship. ...

This paper mainly adopts descriptive analysis method and case study uses SERVQUAL model statistical to measure evaluate the service quality level of shuttle bus Al al-Bayt University. The concluded that order dimensions measuring was as follows: assurance, reliability, empathy at a medium level; then tangibility followed by responsiveness low for each. In general, students' satisfaction with se...