Many governments have shown leadership in encouraging their citizenry to conduct transactions on-line. The policies that underpin these initiatives refer to a blend of civic benefits and efficiency goals. They combine the rhetoric of customer service with social shaping through ‘government as model user’ and procedures that require online activities. Many initiatives are described as ‘electroni...

Strategic management is momentous for organizational success and competitive advantage in an increasingly turbulent business environment. Balanced scorecard (BSC) is a framework for evaluating strategic management performance which translates strategy into action via various sets of performance measurement indicators. The main objective of this research is to develop a new fuzzy group MultiCrit...

© 2017 CIPFA Strategic planning (SP) is a popular management instrument in contemporary public sector organizations (Bryson, 2010). Typically, SP is operationalized as a systematic process of strategy formulation during which an organization’s environment is analysed and strategic goals are defined (Poister et al., 2013; George et al., 2016a). Despite its popularity, the effectiveness of SP is ...

Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the developme...

The article reviews the concept of 'strategic alignment' and presents the critique by Ciborra in SJIS (Vol. 9, No. 1) entitled "De profundis? Deconstructing the concept of strategic alignment". We present a design approach that suggests how designers, conducting design projects in a specific organization, can take care of and ensure that the design of IT is appropriately aligned with the organi...

We investigate asset-allocation strategies open to members of defined-contribution pension plans with a model that incorporates asset, salary (labour-income) and interest-rate risk. We propose a novel form of terminal utility function, incorporating habit formation, that uses the member’s final salary as a numeraire. The paper discusses various properties and characteristics of the optimal asse...

Using information systems effectively requires an understanding of the organisation, management, and the technology shaping the systems. All information systems can be described as organisational and management solutions to challenges posed by the environment. The advances in information systems have affect on our day-to day lives . As the technology is evolving immensely so are the opportuniti...

A general overview of the current situation will help to define plans for the future in order to obtain maximum profit of the resources we have and to better plan future investments. The main computing issues for 1998 are presented and their effects evaluated: Migration of QuickMail towards the CERN central mail server, in parallel with a migration of MAC to PC when needed; -rationalization of ...