Using the SERVQUAL model, this study attempts to examine the impact of service quality dimensions on customer satisfaction. A total of 225 current users of a GSM provider participated in this study. Gap Analysis was used to determine the perceived and expected satisfaction level on each of the service quality dimensions and regression analysis was conducted to test the relationship between the ...

in recent years, the effects of organizational citizenship behaviors on the success of organizations have attracted considerable attention. the purpose of this research is to analyze the effect of organizational trust on employees’ organizational citizenship behaviors at the north khorasan gas company. to collect data, an organizational citizenship behavior questionnaire and an organizational t...

the purpose of this study is to examine the possible impact of value systems on earnings management in france, tunisia and canada. cultural values include power distance, uncertainty avoidance, individualism, masculinity and long-term orientation. the cross-cultural study uses the method of structural equations trough lisrel approach. the examination covers the period between 2003 and 2009. fin...

the purpose of the study is to evaluate the service quality of islamic azad university of mazandaran. the study was a descriptive survey. the statistical population consists of all islamic azad university students of mazandaran and 373 students were chosen through stratified random sampling method as the sample of the study. the data were collected using the servqual standardized questionnaire....

conclusions regarding the study findings, there was a significant difference between family function dimensions and quality of life among addicts and non-addicts. results the study revealed that some disorders in family function dimensions were higher in the addicts compared to non-addicts. addicts have a quality of life lower than non-addicts (p < 0.05). there was a relationship between differ...

It is common to summarize statistical comparisons by declarations of statistical significance or non-significance. Here we discuss one problem with such declarations, namely that changes in statistical significance are often not themselves statistically significant. By this, we are not merely making the commonplace observation that any particular threshold is arbitrary—for example, only a small...

INTRODUCTION Research indicates that women victims of domestic violence show significant cognitive changes, emotional numbing, and avoidance of interpersonal relationships. AIM The aim of this research was to analyze emotional profile of women victims of domestic violence, and to determine the relationship between dimensions of emotions and frequency of women exposure to domestic violence. ...