fundamentally, public services must be of high quality so as to satisfy the wants and needs of the beneficiaries. but it’s worrisome to discover that in uganda, public services provided are of poor quality due to unethical behaviors and wanting leadership. the purpose of this study is to show that transformational leadership can advance ethical culture to spur provision of quality services. a r...

background: service quality is perceived as an important factor for developing patient's loyalty. the aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. methods: a cross-sectional study was conducted in 2010.the study sample was composed of 943 patients selected from...

in our country, student transportations’ security and driving accidents statistics for students is one of the major concerns for relevant organizations such as educational organization. in current year, a system, was named sepand, was formed in city taxi driver :::::::union::::::: by educational organization, naja traffic and city taxi driver :::::::union:::::::. in this systems’ plan, basis on...

human forces is training is a beneficial investment while its effects have a leading role on optimized development and nourishment of related enterprises and community general improvement. research main goal is studying and evaluating oem model dimensions in zones in-service training of qom pedagogy. so, research model changed according to our population features, then data was gathered and got...

this study aimed at investigating the effect of intellectual capital and organizational performance on service quality. research method was descriptive and correlation, structural equation modeling. the population consisted of all 219 male and female staff of sport and youth general offices in west azerbaijan province. 180 subjects were selected as the sample by purposive non-random sampling me...

objective: the main objective of this research was the economic valuation of public library services using the contingent valuation. although, estimating the average willingness to pay for public library service, demographics on the willingness to pay, and economic valuation and pricing public library services were other objectives that investigated in this study. methodology: explanatory varia...

this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose.  tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...

in developed countries, improvement has been made in service providing industries along with the improvements made in quality assurance and management skills and systems in the domain of manufacturing industries. unfortunately, in developing countries, primary needs have led these countries to focus their attention illogically and solely on production and they disregard the quality of services....