Background and Objective : Satisfaction is costumer response to an organization success. Costumer satisfaction is used as an important and strategic tool in organization in order to achieve competitive advantage. Thus, higher education institutes increasingly pay attention to satisfying students' expectations as primary costumers. Hence, this study was implemented in order to measure studen...

Introduction & Objective:To carry out process ofpromotion in quality of nursing services as a result of nature giving services inmedical educational centers expose with several barriers that cause lack of usefulness of nursing services for clients. Therefore this study has done todistinguish barriers of quality nursing services promotion from viewpoint ofnurses in medical educational hospitals ...

Introduction: The first step in improving the quality of health care is to evaluate the quality of services, and the goal of implementing the healthcare reform plan is to increase the quality of services. The purpose of this study was to assess the quality of family physician services in rural of Khorasan Razavi province before and after the health reform plan. Methods: This descriptive-analyti...

Background: Enhancing patients’ satisfaction through providing high quality services is an important goal of a hospital. This study aimed to measure services quality of Tehran teaching hospitals in 2015. Methods: This descriptive and cross sectional study was carried out in seven teaching hospitals in Tehran, Iran. Hospital services quality was measured using HEALTHQUAL questionnaire by ...

Introduction: The sector of health services has a special status compared to other sectors in which even minor mistakes can be irreparable. Therefore, offering services with optimum quality and professional standards is of great importance. The purpose of this study was to identify and prioritize the factors affecting the quality improvement of services in health and treatment centers of Yazd u...

Introduction: The success of a health system depends on the accessibility and the quality of health services it provides. One major indicator of service quality is peoples satisfaction from the service. In this article, healthcare availability and satisfaction of people in 17th zone of Tehran is investigated. Methods: Population Research Center has performed a survey in 17th zone of Tehran to...

Background: The present study aimed to determine the asociation between organizational commitment of the nurses and quality of hospital services at Women's Hospital of Tehran. Methods: This was an analytical, cross-sectional, and practical study in which 75 nurses and 187 patients were randomly selected from Women's Hospital wards. Data collection was done through two standard questionnaires...