health care system is organized to achieve more efficiency as well as developing public equity and providing access to the first, second and third levels of services. family physician is in the first line of the health care system; in other words, family physician is the health system’s goalkeeper. according to classification of health services, gaining access to specialized services becomes po...

Using a representative cross-section of health care providers in Indonesia, we describe variations in prenatal, child, and adult care quality. Quality is measured as knowledge about clinical guidelines. Public health centers offer above-average-quality prenatal care, and private physicians provide high-quality curative care. Private nurses offer below-average care, as do most providers in the m...

A decision model using of the Analytic Hierarchy Process (AHP) was investigated to reflect the relative importance of quality of service (Qos) needs of an Information and Communication Technology (ICT) system by health service related applications. A pilot study is carried out in Health institutions in Chile to examine priority criteria from end users perspective concerning Qos issues. The purp...

there is a number of models and strategies for improving the quality of care such as total quality management, continuous quality improvement and clinical governance. the policy of clinical governance is part of the governments overall strategy for monitoring, assuring and improving in the national health services organization. clinical governance has been introduced as a bridge between manager...

background service quality generally refers to the non-health and non-clinical aspects of the health services and mainly focuses on relationship between care provider and health customers, and the environment in which care services are delivered. because of undeniable role of service quality on the improving health results, this study aims to assess service quality in rehabilitation faculty phy...