*Correspondence: [email protected] 1School of Management, Shanghai University, 99 Shangda Road, 200444 Shanghai, China Full list of author information is available at the end of the article Abstract Quality function deployment (QFD) is a new product development tool remarked with interpreting customer requirements into engineering characteristics of the design process. On account of the in...

Quality function deployment (QFD) is a customer-driven quality management tool that can improve system quality, promote innovation, and enhance the core competitiveness of enterprises. Nonetheless, traditional QFD method has defects in handling experts’ assessments, measuring customer requirement importance, prioritizing engineering characteristics, which affect its efficiency limit application...

Software Process Improvement (SPI) has become the key to the survival of many software development organizations. As a follow-up of a previous paper on SPI for the CMM using Quality Function Deployment (QFD), a new SPI framework integrating QFD with the CMMI is developed. Similar to the earlier SPI framework for the CMM, the proposed SPI framework based on the CMMI using QFD aims to achieve thr...

Can we predict defect density in advance for software that’s going into production? – The answer is “yes”, if you apply statistical methods to requirements and run measurement programs for functional size and defect cost. The Six Sigma toolbox provides statistical methods for building such prediction models. This paper explains the basics of these statistical methods without going into the deta...

This paper illustrates a framework for Information Technology (IT) service development that translates the Voice of the Customer (VOC) into Service-Oriented Architecture (SOA) design requirements for the retail industry. Contributions of the work include the ability to evaluate SOA based applications in terms of the business value of the services they provide as well as the development of a fra...

Quality Function Deployment (QFD) is a well-known quality improvement and assessment methodology that can be applied in different fields, including higher education. The principle of continuous refers to the study process also relates initial analysis content program systematic process. research aims analyse assess application for improvement, particularly focusing on assessment. Research resul...

Supplier selection is considered as one of the most critical issues encountered by operations and purchasing managers to sharpen the company’s competitive advantage. In this paper, a novel fuzzy multi-criteria group decision making approach integrating quality function deployment (QFD) and decision making trial and evaluation laboratory (DEMATEL) method is proposed for supplier selection. The p...

Parametric cost analysis is a mathematical approach to estimating cost. Parametric cost analysis uses non-cost parameters, such as quality characteristics, to estimate the cost to bring forth, sustain, and retire a product. This paper reviews parametric cost analysis and shows how it can be used within the cost deployment process. INTRODUCTION Cost is the measure in monetary units of the work a...

Quality function deployment (QFD) can provide a means of translating customer requirements (CRs) into engineering characteristics (ECs) for each stage of product development and production. The main objective of QFD-based product planning is to determine the target levels of ECs for a new product or service. QFD is a breakthrough tool which can effectively reduce the gap between CRs and a new p...

Angkutan umum tidak terlepas dari berbagai masalah. Penelitian ini bertujuan untuk mengetahui faktor – yang mempengaruhi pemilihan angkutan dan tingkat kepuasan terhadap kinerja di Kota Kupang. Analisis digunakan dalam penelitian adalah analisis mean, Quality Function Deployment (QFD). Kupang berdasarkan hasil mean didapat nilai tertinggi 4,45 X17sedangkan terendah 3,34 X8. Hasil presentase kes...