How citizens behave toward public sector workers is crucial for the well-being and performance of workers. Scholars have mainly focused on understanding negative citizen behaviors, such as aggression. We study a positive behavior, namely compassionate behavior. real behavior in form writing encouragement messages that are distributed to social field. test if showing difficulties faced by result...

In this article, we analyze the perspectives of professional training for public administration workers, starting from insights gained online courses run during past two years in context SARS-CoV-2 pandemic. order to understand nature, type, and magnitude changes brought by COVID-19 pandemic field continuous administration, carried out a systematic bibliographic analysis, as well questionnaire-...