and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication data Technological innovation as an evolutionary process / edited by John Ziman on behalf of the Epistemolo...

We describe the application of the Business Process Modeling Notation to the redesign of a service management process in a truck dealership in the N.E. US. After the deployment of a new service management system did not lead to the expected efficiency gains the authors were asked to analyze the as-is service process, make suggestions for improvement, and simulate the financial impact of the pro...

In the past, companies transformed their business primarily through pushing their efficiency to extreme limits, often through streamlining their tactical operations and strategic offerings. For example, Google’s search engines have become amazingly efficient in searching through large amounts of data using their patented system called PageRank. In seconds, the search engine presents us with res...

This study explores the relationships between organizational process alignment, culture and innovation. Based on previous studies, this study proposed a conceptual model and hypothesized that three kinds of process alignments (structural, information technology (IT) and strategic alignments) positively affect adaptability culture, which in turn facilitate process and product innovations. Using ...

When executives examine how smart their innovation processes are, the soul-searching involves questions of effectiveness, efficiency, and risk. How does the company’s record of success in innovation stand up against competitors’? Does the company achieve an adequate return on its investments in technology? Is the company’s innovation process sufficiently under control to improve the predictabil...

Researchers and managers, over the decades have devoted significant amounts of time in trying to understand and manage the innovation process. This research paper explores one particular part of the innovation journey, the subjectivity of innovation management and the influence that a change in leadership style can have. A framework is presented which explores the sensemaking and subjectivity o...

The literature offers a multitude of modeling and assessment techniques to represent differing enterprise stakeholder perspectives and interests in business process innovation. While each technique yields valuable insights into possibilities for innovating business processes, these insights are limited as they are derived from a particular perspective. This paper presents an alternate approach ...

The objective of this panel is to discuss how firms can operate both an open and agile innovation process. In an era of unprecedented changes, companies need to be open and agile in order to adapt rapidly and maximize their innovation processes. Proponents of agile methods claim that one of the main distinctions between agile methods and their traditional bureaucratic counterparts is their driv...

This paper identifies mechanisms that affected over 200 Information System Process Innovation (ISPI) unlearning decisions in three organisational environments over a period that spanned four decades. The analysis is based on previous unlearning studies. Four distinct generations analysed are early computing (1954-1965); main frame era (1965-1983); office computing era (1983-1991), and distribut...