emergency departments (eds) are the most challenging ward with respect to patient delay. the goal of this study is to present strategies that have proven to reduce delay and overcrowding in eds. in this review article, initial electronic database search resulted in a total of 1006 articles. thirty articles were included after reviewing full texts. inclusion criteria were assessments of real pat...

The present study was conducted to further improve the practice of written corrective feedback by integrating the two known feedback types (i.e. direct corrective feedback and metalinguistic explanation). With this aim, a sample of sixty-nine high-intermediate Iranian EFL learners was assigned into different feedback groups. While the first and second groups received direct and metalinguistic e...

This study attempted to systematically inspect the impact of direct and indirect corrective feedbacks on the writing ability of EFL learners when using product/process based instructions. To do so, 110 female EFL learners, between the ages of 15 and 18, were randomly assigned into four experimental groups to receive four different kinds of treatments, namely product-based instruction with direc...

Objective: Managing patient experience is critical in transforming organizational cultures into high-quality patient-centered care systems. Patient measurement should ideally entail a framework for understanding patient's interactions and perceptions across the continuum of care. The purpose this study was to develop psychometrically valid survey via rigorous development validation process. Met...

background: long wait time interval in emergency department (ed) of hospitals, from the patients’ point of view in ed is a major problem causing patients’ dissatisfaction and may result increasing in patient morbidity and indirectly nurses dissatisfaction. evaluation of wait time intervals in ed and giving nursing feedback may improve the quality of services, as well as patient satisfaction. th...

objective: to validate the triage ratings performed by the electronic triage system (ets) using hospitalization, length of stay, resource use, in-hospital mortality and patient bills as outcome measures. methods: in this retrospective cross-sectional study the medical records of 387 patients were reviewed in a one-week period. the data included triage category and the outcome measures were hosp...

Continuous patient feedback can give important information to hospitals about the quality of care they provide. The Patient Comment Card (PCC), a brief form that can be used to gather open-ended comments from patients and to measure quality, was developed during a two-year period and was extensively evaluated in a series of three pilot tests involving more than 2,000 patients discharged from fi...

The complexity of written medication information hinders patients' understanding and leads to patient misuse of prescribed medications. Incorporating patient feedback in designing prescription warning labels (PWLs) is crucial in enhancing patient comprehension of medication warning instructions. This qualitative study explored patient feedback on five newly designed PWLs. In-depth semi-structur...