Based on an in-depth case study of Creative City Governance, a government reform program in South Korea's Seoul Metropolitan Government, the author explores the following research questions: 1) How does senior managers' transformational leadership affect an innovation-focused and performance-driven culture within local government? 2) How does a climate that nurtures creativity (i.e., recognitio...

BACKGROUND Organisational culture is a key factor in both patient and staff experience of the healthcare services. Patient satisfaction, staff engagement and performance are related to this experience. The department of health in the Western Cape espouses a values-based culture characterised by caring, competence, accountability, integrity, responsiveness and respect. However, transformation of...

A significant problem with electronic health records (EHRs) has been their failure to fit into existing workflows because they do not support informal documentation and communication. We used qualitative fieldwork and participatory design to investigate how EHRs could be designed to meet these needs. The contributions of this work are twofold: we identified and described the informal processes ...

Plain English summary It is important for health care workers to know the needs and expectations of their patients. Therefore, service users have to be involved in research. To achieve a meaningful dialogue between service users, healthcare workers and researchers, participatory methods are needed. This paper describes how the application of a specific participatory methodology, Participatory L...

This study used observation and interviews with participants in “PunCar Action” to understand how participatory design methods can be applied to the education of rural individuals in information and communication technology (ICT). PunCar Action is a volunteer program in which ICT educators tour the rural communities of Taiwan, offering courses on the use of digital technology. This paper makes ...

The discovery that adjuvant treatment (chemotherapy and radiotherapy) after lumpectomy contributes to high survival rates has been a groundbreaking development in modern breast cancer care. Participatory decision-making (PDM) is a communication style that involves active interactions and discourse between doctors and patients. Although the receipt of adjuvant therapy for various types of cancer...

Wireless phones and text messaging are tremendously popular in many areas of society. However, they are still relatively unused in hospitals where pagers are a pervasive communication device that is notoriously difficult to replace. This paper studies pager and wireless phone use at the oncology department at University Hospital of North Norway. Participatory observation and interviews with phy...

There has been a significant adoption of new communication technologies by museums in recent years. Social media for self-publication, image sharing or online video may provide solutions for museums wishing to interact with communities and audiences in more creative and lasting ways. When social media are incorporated within communication strategies, they enable audiences and communities of int...

We are investigating the use of natural user interfaces (NUI) applied to information and communication technologies (ICT) supporting workplace dynamics in partnership with mental health providers at a hospital in Brazil. We are using a participatory design (PD) process to uncover their paper-based workflow, defined here as paper user interface workflow (PUI) and their appropriation of mobile te...