Web intelligence, if made personal, can fuel the process of building communications around the interests and preferences of each individual customer or prospect, by providing specific behavioral insights about each individual. To become fully efficient, Web intelligence must reach a stage of a high-level maturity, passing throughout a process that involves five steps: (1) Web site analysis; (2)...

Virtual communities are emerging as an effective marketing tool with increasing number of technologies supporting online communications. This study proposed that members’ satisfaction with virtual travel communities (VTCs) is positively influenced by their perception of, attitude towards, and trust in digital identity management (DIM) system employed in VTCs and tested the model using SEM analy...

This paper examines the effect of financial risk on perceptions of service quality and relationship-marketing quality in the online retail environment. Perceptions of financial risk were found to be negatively associated with service quality. In particular, a well-designed and attractive Web site was found to mitigate perceptions of financial risk during early trial-buy purchasing. Relationship...

Companies have been increasingly seeking new mechanisms for making their electronic marketing campaigns to become viral, thus obtaining a cascading recommendation effect similar to word-of-mouth. We analysed a dataset of a magazine publisher that uses email as the main marketing strategy and found out that networks emerging from those campaigns form a very sparse graph. We show that online soci...