quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constrai...

one of the main problems in dynamic customer segmentation is finding the dominant patterns of customer movements between different segments via time. accordingly, we concentrate on the customer dynamics in this paper and try to find different groups of customers in transmissions between segments via time. the dominant characteristics of these groups are also investigated. to obtain this objecti...

this paper addresses a new product positioning problem, in which prices of the products are simultaneously determined in order to maximize both customer satisfaction and seller’s net profit. in this regard, customer willingness is identified with respect to the products within a family, upon which prices of the products are optimized so as to attain two objective functions: 1) maximizing custom...

the location-routing problem is a relatively new branch of logistics system. its objective is to determine a suitable location for constructing distribution warehouses and proper transportation routing from warehouse to the customer. in this study, the location-routing problem is investigated with considering fuzzy servicing time window for each customer. another important issue in this regard ...

1. I am sure that the domain of the creation of the large language corpora, where linguistic annotations are assigned to the input data, still belongs to the interests of the Festschrift's owner. I met Prof. Ferenc Papp for the first time in 1964 in Prague at the Colloquium on Mathematical Linguistics and we immediately have found a common basis of interest: how to store linguistic data about r...

in today’s quality- based competitive world, known as knowledge age, customer attraction is of ultimate importance. in respect to the slogan “customer is always right”, customer relation management is the core of an organizational strategy playing an important role in four aspects of customer identification, customer attraction, customer retaining, and customer satisfaction. commercial organiza...

E-commerce system has become more popular and implemented in almost all business areas. is a platform for marketing promoting the products to customer through online. Customer segmentation known as process of dividing customers into groups which shares similar characteristics. The purpose determine how deal with each category order increase profit business. Segmenting assist identify their prof...