Developing and implementing mission statements continues to be a widely used managerial strategy. This study tests a model incorporating the immersion and transportation dimensions of presence and media richness for evaluating the effectiveness of two commonly used strategies (paper versus video) for introducing a mission statement to members of an organization. Outcomes include participants‘ r...

The effective management of knowledge resources is a key imperative for firms that want to leverage their knowledge assets for competitive advantage and improved performance. However, most firms do not attain the required performance levels even when programs are in place for managing knowledge resources. Research suggests this shortcoming can be addressed by linking knowledge management to bus...

This paper contributes to our understanding of an increasingly important practical problem, namely the effectiveness of knowledge management in organizations. As with many other managerial innovations, knowledge management appears to have been adopted firstly by manufacturing firms, and is only now beginning to permeate the service sector, predominantly in professional services such as consulti...

In this paper, the service assets (resources and capabilities) associated with Information Technology (IT) services are investigated through a DNA (Dynamic Network Analysis) model. An illustrative example for IT services is analyzed using the model. Specifically discussed are the relationships among Agents, the Knowledge and Resources that Agents require to perform their job Role, and the Tasks...

During the past several decades, we have seen organizations in many industries transform work processes and the role of the production worker through the introduction of high performance work systems (HPWS). The HPWS experience in the paper industry has been varied and there are many questions about the appropriate approach to these innovations. In this paper, we will describe a framework for u...

Viewed from the perspective of the activity competency model (ACM) and prior theoretical works, we developed a conceptual framework for investigating the capability of IT management personnel and its impact on the performance of a CIO. A scale for measuring a CIO’s effectiveness and management capability was developed and validated. A partial least squares method was used to test the conceptual...

This article reports on the impact of managerial autonomy and strategic control on organizational politics and show how the latter influence effectiveness of strategic planning. In doing so, it outlines particular directions that a rebalanced strategic management research agenda may take. Whereas organizational politics have received sustained interest in the management literature, its conceptu...

Grounded on the selectivity model that proposes a different information processing style between the sexes, this study investigates the interactive effects of sex and Internet usage on online search efficiency and search effectiveness. One hundred and nine participants (58% female) performed a series of goal-oriented search tasks on websites from various sectors in a laboratory setting. Results...

Among other aspects, literature has proposed that electronic commerce success depends on usability that consumers perceive in the website they use. However, the study of usability presents important lacks, such as its relationship with advertising effectiveness. This paper proposes that usability influences on advertising effectiveness due to the significative effects of usability on consumer t...

In most establishments, the desire to achieve optimal level of productivity is very central to managerial objectives. To attain this level, management of any organisation needs to look in wards as to how best the staff's morale can be boosted through a number of incentives. Researchers have over the years looked into how best workers can be motivated and how the employees were expected to behav...