Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great att...

Batch service is a kind of specific stochastic service system which has broad application background. However, in practical, batch service exists commonly as one or several steps in a production or business process. Workflow management system (WfMS) is a powerful tool to support business processes modeling and execution. It has gained extensive attention from both industry and academic domain. ...

Information system organizations frequently offer complex IT applications and services to its users. These organizations would want the users of these systems to imbue positive “intentions to use” toward the systems. According to the literature, the construct “intention to use” is influenced by the “perceived satisfaction” derived by the particular user when using or consuming a particular prod...

Almost all users look at online ratings and reviews before buying a product, visiting a business, or using a service. These reviews are independent, authored by other users, and thus may convey useful information to the end user. Reviews usually have an overall rating, but most of the times there are sub-texts in the review body that describe certain features/aspects of the product. The majorit...

a r t i c l e i n f o Keywords: Self-service technology Technology acceptance model Structural equation modelling Trust Subjective norm Performance risk and need for interaction The hospitality industry is expanding with an ever evolving technology adoption process and novel possibilities of adoption of new technologies are constantly being explored. Over the years, several research perspective...