EGovernment aims at exploiting Information and Communication Technologies (ICT) to provide better quality services to citizens and businesses, mainly through electronic delivery channels. Different strategies have been suggested to implement eGovernment; all recognize as fundamental, to deal with, and exploit, continuous ICT evolution, to transform the public administration into a learning orga...

This paper discusses the application of Total Quality Management (TQM) in Jordanian Information and Communications Technology (ICT) sector. Utilising a methodology based upon questionnaires and semi-structure interviews, investigation of Jordanian ICT organisations and their significant stakeholders has revealed that although they have endeavoured to put into practice the strategies, tools and ...

a r t i c l e i n f o Effective ICT standards enable different services to work together while promoting differentiation that facilitates competition and innovation. In order to ensure that the quality of ICT standards is well developed, it is important that these standards and standardization procedures meet certain requirements. This study reviews standardization research in terms of the proc...

Direct investigations of student opinions about the use of ICT and learning are generally missing from the literature. This paper reports on a study that captured the reflective voice of students to investigate what is truly happening in Victorian schools. The focus of this study was the student learner and how students think about their own learning. The study identified key contextual factors...

In this chapter, the authors investigate the role of ICT in dealing with environmental challenges facing contemporary industrial organizations. Green IS research can essentially be divided into two groups, focusing on technology per se or on providing tools that decreases environmental impact. Building on a planned research project the authors propose innovation of ICT-based services, and espec...

Sustainable development requires the decoupling of economic growth from environmental impacts and from the use of natural resources. This article gives an overview of existing approaches to using Information and Communication Technology (ICT) in the service of sustainability: Environmental Informatics, Green ICT, and Sustainable Human-Computer Interaction (HCI). These approaches are then discus...

East African countries are trying to create or expand business activities by adopting outsourcing strategies. One of them is Uganda. The Ministry of ICT has given high priority to creating sound Business Process Outsourcing (BPO) policies in order to attract foreign investors. Furthermore, the faculty of Computing and Information Technology at the Makerere University in Kampala is focussing on ...

Standards have played an important, but often unrecognized role in the development of modern organizations. This role is accentuated by today's growth of large business and government infrastructures, in the turbulent processes of globalization. In this article we investigate the relationships and tensions – between standardization strategies and service innovation in the health care sector. Ou...

The article presents the main results of a joint investigation by Swedish researchers and industry representatives carried out during 2006-2007 concerning the benefits of modern object based information and communication technology, ICT, for industrialisation of the building industry. The background for the investigation was an experience by both parties of a lack of coherence between scientifi...

ABSTRACS: ICT covers a broad range of fields in business and therefore makes ICT value difficult to simply define. The main factors that influence the use of ICT are therefore important to look at, as they give a good understanding of the how much influence the organisation has, on achieving value in its given context. The transformational model of ICT use was analysed to establish how SMEs in ...