In recent years, marine cultural tourism, an emerging tourism mode, has become more and more popular among tourists, and demonstrates broad market prospects. However, Chinese marine cultural tourism is still in the development and growth stage, and the level of customer satisfaction is uneven. The improvement of the customer satisfaction level is conducive to meeting customers’ demands in marin...

Critical incidents involving communications on health and safety issues amongst staff and clients are examined from 388 days of participant observations in 63 nonmotorised waterborne adventure tours in 19 countries. Good communications were critical in maintaining client satisfaction and rescuing them from life-threatening dangers; poor communications put participants at unnecessary risk or led...

The objective of the Semantic Web is to provide languages to express the content of Web pages and to make accessible to agents and computer programs in a meaningful way. The term “semantics” has at least two significations: a) the meaning of words and texts, and b) the study of propositions in a deductive theory. The Semantic web is used in various application areas such as E-health, E-tourism,...

Recently, artistic places and places known from movies induced an increasing tourism. However, the fast development also challenges the rural planning authorities that are not prepared to manage the high number of tourists. In this paper focus is put on two rural municipalities in southern Sweden. The purpose of this paper is to scrutinize and compare tourism development and tourism planning in...

Wildlife tourism can provide economic incentives for conservation. Due to the abundance of wildlife and the presence of charismatic species some areas are better suited to wildlife tourism. Our first objective was to develop criteria based on wildlife abundance and diversity to evaluate tourism potential in the Northern Conservation Zone of Botswana. Secondly we wanted to quantify and compare t...

In Lugano (Switzerland), the OECD Tourism Committee was the first intergovernmental body to examine in-depth the relationship between growth and innovation in the area of tourism. This paper examines the main issues raised during the Lugano Conference: ! Why does tourism in the developed OECD countries urgently need to innovate? ! What factors are preventing the much needed restructuring of the...

Environment both endowed and built are essential for tourism. However tourism and environment maintains a complex relationship, where in most cases environment is at the receiving end. Many tourism development activities have adverse environmental effects, mainly emanating from construction of general infrastructure and tourism facilities. These negative impacts of tourism can lead to the destr...

Tourism is an important part of national economy. On the other hand it can also be a source of some negative externalities. These are mainly environmental externalities, resulting in increased pollution, aesthetic or architectural damages. High concentration of visitors may also lead to increased crime, or aggressiveness. These may have negative effects on quality of life of residents and negat...