The promise of E-Government (and its more recent spin-offs of EDemocracy, E-Participation, E-Procurement, and a range of other “E-‘s”) is to engage citizenry in government in a user-centered manner, but also to develop quality government services and delivery systems that are efficient and effective. User-centered EGovernment suggests that governments will provide services and resources tailore...

E-Government is becoming more attentive towards providing intelligent personalized services to citizens so that they can receive better services with less time and effort. This work presents an approach for inferring user segments that could be properly exploited to offer personalized services that better satisfy user needs and their expectations. User segments are derived starting from data th...

A process cartography, or process map, hierarchically classifies the processes of an organization into meaningful domains. It provides an overview of the operations in the organization, eases the identification of processes and facilitates the communication across departments. Switzerland has defined a unified cartography for E-Government Services (eCH-0145). In this work, we discuss advantages...

heat stress is an important and serious threat at work and is a particular concern in outdoor occupational environments. this study aims at comparing heat stress and heat strain at different outdoor groups, examining the protective and adaptive actions which were done by workers and also provi services to them by government or employer to reduce heat load. this cross–sectional study was conduct...

Although Gulf countries have invested large sums of money in implementing e-government services, adoption rates have been low due to various social, political and demographic reasons. This study aims to provide a better understanding to citizens’ adoption of e-government services through conceptualizing the role of intermediary organisations within e-government. In particular, this paper examin...

As users of government services, citizens spend much of their time in transit between government agencies acting in different roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved, it could impr...

Recent studies of e-government activity have highlighted adoption and diffusion issues as important subjects for rating e-government success. However in developing countries inadequate resources and limited citizens’ capabilities regarding new e-government have resulted in low diffusion and adoption of e-government services. This paper examines the role of intermediaries, which can be played by...

For at least the past 15 years, national, state (or sub-national) and local governments around the world have adopted and implemented official sites on the World Wide Web through which they deliver information and services, provide transactions and enable interactions between the governed and their governments. These web sites and the information, services, transactions and interactions that th...

Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypothesis this situation can be justified since defined service delivery processes do not sufficiently take into account social aspects and mainly focus just on technical aspects. Domain knowledge, related to how delivering high q...