During the Covid-19 pandemic, hotel sector was severely affected by around 95% of hoteliers who laid off their employees or gave unpaid leave. Employees have an active role in setting plans, systems, processes, and goals to be achieved. In order for survive, high employee performance is needed, determine level performance, it necessary analyze work motivation emotional intelligence. This study ...

This study examined the mediating role of service climate in the prediction of employee performance and customer loyalty. Contact employees (N=342) from 114 service units (58 hotel front desks and 56 restaurants) provided information about organizational resources, engagement, and service climate. Furthermore, customers (N=1,140) from these units provided information on employee performance and...

Purpose – Organizational performance, growth and development may depend considerably on entrepreneurship in existing organizations (intrapreneurship) and intrapreneurship employee-related antecedents. The purpose of this study is to focus on employee satisfaction (composed of four dimensions: general satisfaction with work; employee relationships; remuneration, benefits and organizational cultu...

The purpose of this study is to gain a better understanding of employee portal success and to identify the levers for its improvement. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model, which considers the specific requirements of employee portals. We tested the associations between our model’s different success dimensions by using more than 4,400...

The issue of sustainability is a vital long-term goal for organizations and as such has formed the basis of much academic research over the last two decades. Organizational sustainability is defined as the ability for an organization to accomplish a range of economic, environmental, and human performance objectives. As one of the most studied topics in organizational science, employee engagemen...

safety performance is the overall performance of the organization safety management system in the operational system of safety. in the present study, the components of safety performance included visible management leadership, employee participation, training, inspection, implementation tools, and maintenance. the objectives of this study were to assess safety performance, and to analyze differ...