In competitive consumer markets, building and maintaining a good relationship with customers is essential to long-term business survival. Currently, firms are applying Customer Relationship Management (CRM) to facilitate the maintenance of this relationship. This investigation applies interview survey methods to explore the relationship between Business Process Reengineering (BPR), Organization...

The study on the links between strategy, structure and performance has been for long time a fundamental and highly important research topic for the management researchers and practitioners. In this direction this paper presents a ‘holistic’ empirical investigation of the whole network of relations between business strategy (at a first level), information and communication technologies (ICT) inv...

UNLABELLED BACKGROUNDS. A focus on psychiatric rehabilitation in order to support recovery among persons with severe mental illness (SMI) has been given great attention in research and mental health policy, but less impact on clinical practice. Despite the potential impact of psychiatric rehabilitation on health and wellbeing, there is a lack of research regarding the model called the Psychiatr...

The abundance of innovative concepts in the business world and their differentiated influence on business practices make one wonder what shapes these concepts. Taking the perspective that a concept evolves as an organizing vision for applying an innovation in firms, this chapter addresses one aspect of the evolution: how does the popularity of one concept influence that of the other? Studying t...

In the present world, well-organized use of information and communication technology has become a decisive success factor. Firms achieve competitive advantage by improving their IT services. Although not a solution in itself, IT facilitates the BPR process that allows organizations to do away with their existing set of rules and build new re-engineered processes. Therefore, BPR projects should ...

The vision brought forth by Michael Hammer in the late 1980s was to save struggling American companies by getting them to focus on the creation of value for clients by reorganizing their operations and structure around the use of IT systems. This was the Business Process Reengineering (BPR) movement. It spawned most if not all the business process work since then, including BPMDS. The main prin...

This paper is primarily concerned with gathering requirements in the context of work-oriented design, although its methodological ‘recommendations’ are readily applicable in other contexts. We preface those recommendations with a consideration of changing circumstances of design. We suggest that not only are circumstances of design changing but also, and perhaps more importantly, circumstances ...

in this paper an embedded framework is proposed to employ corporate entrepreneurship concepts into a business process reengineering (bpr) technique. the former has a strong theoretical background and the latter has application potentials. our case study is a government trading company (g.t.c). we applied a mix research method to answer the research questions, where, by using the grounded theory...

Business process management (BPM), business process reengineering (BPR), and business process innovation (BPI) have been the primary strategies adopted by several organizations to manage their business successfully along with IT. In the last few years, the concept of BPM, BPR, and BPI has been a hot topic among the IS community, which is evident in the degree of literatures devoted to it. Due t...

O of the most fundamental assumptions held by applied anthropologists is the view that the anthropological perspective can be fruitfully applied in any human endeavor. As stated by P. Higgins and A. Paredes in their introductory notes to Classics of Practicing Anthropology 1978-1998 (Society for Applied Anthropology, 2000), this has been the underlying philosophy of Practicing Anthropology sinc...