eGovernment has been defined as Information and Communication Technology (ICT) enabled route to good governance. eGovernment is an evolutionary path that its effective implementation requires a complete understanding of constituting elements and at the same time taking a holistic view to stay focused on its overall objectives. This paper introduces a new heuristic model that could be used to me...

E-government’s rise to prominence in the early 1990s was met with great enthusiasm amidst the promise that information communication technologies (ICTs) might fulfill the demands and expectations for improved democratic governance. Since then, significant progress has been made in terms of information provision and delivery of public services; yet, dialogue, a core dimension of democratic gover...

Platform-based services are online services provided by e-marketplace operators to online sellers for them to compete and enhance performance. This paper aims at examining two important questions in the context of e-marketplace: (1) what kind of platform-based services can be used by online retail sellers as competitive moves? and (2) to what extent does the usage of these platform-based servic...

Trust is significant for e-commerce and has received increasing attention in e-commerce, multiagent systems, and artificial intelligence (AI). However, little attention has been given to the theoretical foundation and intelligent techniques for trust in e-commerce from either a logical or intelligent systems viewpoint. This paper will fill this gap by examining knowledge-based trust, inference-...

In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public eservices? A model of e-service adoption is proposed and tested on a random sample of Swedish citizen...

Today most governments across the globe encourage initiating contact through the Internet to provide citizens with more convenient and accessible public services. This channel is known as government-to-citizen electronic government application (G2C e-government). Although studies in e-government are increasing in number, related models offered in the academic literature are mainly conceptual; w...

Governments often embrace the Web as a means of delivering joined-up, citizen-centric services efficiently and cost-effectively. In the UK, despite significant investment both provision and usage of e-services have fallen short of target. In this article the current status of UK e-government is analysed in relation to ‘New Labour’ Third Way governance. It is concluded that the inherent contradi...

Despite the fact that service quality is a critical determinant of website success, studies show that consumers frequently view the service quality delivered through websites as unsatisfactory. This paper outlines a study investigating the dimensions of website service excellence valued by Irish customers of a small to medium enterprise specialising in gifts. The e-S-QUAL measurement instrument...

Based on Service-Dominant (S-D) Logic and related perspectives, which suggest that value is co-created through the integration of resources, this study proposes a model which considers two value co-creation sources: (1) firm resources, in the form of process Electronic-Service Quality (ESQ) and outcome ESQ, and (2) consumer resources, as represented by consumer expertise and its antecedents (i....

This proposed study seeks to develop specific e-service (electronic service) strategies that could help enhance competitiveness of Abu Dhabi’s tourism in the global market in general and in the Gulf region in particular. As e-commerce (electronic commerce) increasingly transformed business operations in the contemporary networked economy, services provided by these emerging information and comm...