INTRODUCTION: WHY HAVE A DATA QUALITY STRATEGY? Coursing through the electronic “veins” of organizations around the globe are critical pieces of information – whether they be about customers, products, inventories and transactions. While the vast majority of enterprises spend months and even years determining which computer hardware, networking, and enterprise software solutions will help them ...

Since 2000, blogs have rapidly become a cyberspace phenomenon. The new medium has created a growing trend: blog advertising. Blogs offer unique advantages over other types of advertising, such as reader coverage and low cost. In addition, blogs generally contain customer comments, which new customers can use to evaluate the advertised products. As a result, blog advertising is very successful. ...

The objective of this paper is to identify the impact of service quality on customer relationship management and customer loyalty in the Indian telecom sector. Service quality has been considered as independent variable whereas customer relationship management and customer loyalty were considered as dependent variable. Five antecedents of service quality have been considered in this study viz. ...

melli bank of iran, as the largest islamic bank, implemented the rastin profit and loss sharing plan for the first time in the world. the purpose of this plan was to remove any trace of usury in banking operations. this article studies the relationship between service quality in this system with customer satisfaction and bank performance. to this end, we collected 35 of this type of banking cus...

quality function development (qfd) is a planning tools used to fulfill customer expectation and qfd is a systematic process to translating customer requirement (whats) into technical description (hows). qfd aims to maximize customer satisfactions related to enterprise satisfaction. the inherent fuzziness of relationships in qfd modeling justifies the use of fuzzy regression for estimating the r...

The technology based self service banking (TBSSB) refers to automated banking services that customer avail in self service mode using various electronic banking channels, without any interaction with bank employees. This paper investigates the relationship between key dimensions (factors) of TBSSB service quality and Customer Satisfaction. A structured questionnaire was formulated by identifyin...

In this paper, customer satisfaction cues in retail banking services in Greece to be positioned in view of existing literature but also to be are examined. The study proposes an instrument of customer satisfaction differentiated in order to be able to adapt to different business that contains service quality and such other attributes as price, conveenvironments. This reflects the position of Br...

customer satisfaction is the major concern to many leading companies throughout the world.customer satisfaction is the major concern to many leading companies throughout the world. more firms use satisfaction ratings as an indicator of the performance of products and services and as an indicator of the company’s future. as lately shown companies that are able to identify customer needs and alig...