In this paper, a statistically optimal solution to the Perspective-n-Point (PnP) problem is presented. Many solutions to the PnP problem are geometrically optimal, but do not consider the uncertainties of the observations. In addition, it would be desirable to have an internal estimation of the accuracy of the estimated rotation and translation parameters of the camera pose. Thus, we propose a ...

Despite offering several promising concepts, the Language/Action Perspective (LAP) is still not in the mainstream of Information Systems Development (ISD). Since at present there is only a limited understanding of LAP theory and practice, it remains unclear whether the lack of LAP’s impact is due to shortcomings in LAP theory itself. One classic problem within ISD is the dichotomy between socia...

The soaring number of privacy breaches has spurred affected firms to learn how to effectively recover damaged customer relationship. In this study we develop and test a model that explains how online customer behavior is influenced by firm’s recovery endeavors upon privacy breaches. Drawing on a service recovery perspective, we integrate the notions of justice perceptions and psychological resp...

In this paper, we introduce the Vehicle Routing Problem with Flexible Time Windows (VRPFlexTW), in which vehicles are allowed to deviate from customer time windows by a given tolerance. This flexibility enables savings in the operational costs of carriers, since customers may be served before and after the earliest and latest time window bounds, respectively. However, as time window deviations ...

Nowadays customers are increasingly connected and extensively interact with each other using technologyenabled media like online social networks. Hence, customers are frequently exposed to social influence when making purchase decisions. However, established approaches for customer valuation mostly neglect network effects based on social influence. This leads to a misallocation of resources. Fo...

Product-service systems (PSSs) have been highlighted as a prevailing trend for manufacturers to survive the modern era of tough competition in their industries. Despite the importance of the customer in such systems, previous studies offer little in terms of evaluating new PSS concepts from the customers’ perspective. To fill this academic lacuna, this paper proposes a method for evaluating suc...

Recent advances of virtual networking technologies are gradually forcing companies to focus their knowledge management efforts to external knowledge resources, in order to complement their existing knowledge bases, find expertise, but also harness collective intelligence that is dynamically produced in the virtual environment. Access, exchange and co-creation of customer knowledge is of central...

One of the main challenges in E-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented to calculate the maximum acceptable time. In this regard, based on a set of functions, while inves...