Purpose In accommodation-sharing, hosts must provide satisfactory stay experiences for guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the others (attitudinal in their reviews. Through lens of expectation-confirmation theory, this study aims investigate service dimensions customers focus on reviews and relationships with customer-loyalty manifestations ...

Company XYZ is a glass manufacturer located in west central Wisconsin. Founded in 1962, it has led the industry in the development of durable float glass. In order to expand business, satisfy growing customer demands, meet customer expectation and requirements, and to be more effective in the global market, Company XYZ is building a new plant in Washington D.C. Therefore, the plant in Wisconsin...

The emergence of strong Islamic movements in last three decades has generated a renewed interest in Islamic economics, especially in Islamic interest free banking. Currently Islamic bank strategically offering high quality products and services to satisfy their customers due to the strong competition, customer expectation for high quality services and rapidly changes of technology. The purpose ...

Recognised the importance of design impressions, design scholars noticed that there are some trends among the brands awareness on consumer atti‐ tudes toward their designs outcomes include products and services. More and more customer services were developed for enhancing the relationships with consumers through social networks, integrated mobile and location-based tech‐ nologies. Some scholars...

Psychological factors, market sentiments, and shifts in beliefs are believed by many to play a nontrivial role in inducing and amplifying economic fluctuations. Yet, these forces are rarely considered in macroeconomic models. This paper provides an attempt to evaluate the empirical role of expectational shocks on business cycle fluctuations. The paper relaxes the conventional assumption of rati...

Received: 8 November 2009 Revised: 1 September 2011 Accepted: 16 September 2011 Abstract Generating sustainable business value from information services is challenging on the web where free information and zero-switching costs are the norm. This study examines the role of free comments given in a commercial information service through the lens of the expectation-confirmation theory and continua...

Building maintenance plays an important role among other activities in building operation. Building defect and damages are part of the building maintenance ‘bread and butter’ as their input indicated in the building inspection is very much justified, particularly as to determine the building performance. There will be no escape route or short cut from building maintenance work. This study attem...

C a firm that sells products over repeated seasons, each of which includes a full-price period and a markdown period. The firm may deliberately understock products in the markdown period to induce highvalue customers to purchase early at full price. Customers cannot perfectly anticipate availability. Instead, they use observed past capacities to form capacity expectations according to a heurist...

This paper considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts a model from information systems: the model of expectation-disconfirmation effects on web customer satisfaction. The pa...