Purpose The halal food market is a large and fast-growing market. To maintain boost the growth of industry, scholars have attempted to understand behaviour Muslims non-Muslims towards food. advance understating previous studies on shedding light future studies, this study aims systematically review literature. Design/methodology/approach A sample 985 peer-reviewed papers was extracted from Scop...

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Emotional intelligence helps to predict and control the changing behaviour of employees. Our study focuses on customer service sector employees, organizational citizenship behaviour, sabotage. The also explained effect emotional OCB with mediation role labour. In addition, moderation EI between dissonance time horizon was longitudinal descriptive; geographical area included Gujranwala, Lahore, ...

a r t i c l e i n f o Keywords: Asymmetry Customer–supplier relationships Smaller supplier Larger customer Taiwanese electronics industry The purpose of this paper is to analyse the relationship development stages of asymmetric customer–supplier relationships. The structure of relationships between larger customers and smaller suppliers has been the focus of a number of studies in IMP (Industri...

Prepaid customers in mobile telecommunications are not bound by a contract and can therefore change operators (‘churn’) at their convenience and without notification. This makes the task of predicting prepaid churn both challenging and financially rewarding. This paper presents an explorative, real world study of prepaid churn modeling by varying the experimental setup on three dimensions: data...

As digitization makes customer migration easier and more attractive, managing customer recovery becomes increasingly important for organizations. In this context, the challenge is to avoid two error types that can occur with customer relation recovery. First, mistakenly investing in customer relations that are active (“alive”), and, second, mistakenly not investing in migrated customer relation...

price fairness and price satisfaction is one the most important fields in pricing and also in customer satisfaction. in this research, first the dimensions of price fairness, price satisfaction, customer satisfaction, and customer loyalty are extracted from marketing literature, then five hypotheses are developed. in proposed model, price fairness has direct impact on price satisfaction, custom...

Worldwide the retail market is under a severe competitive pressure. The retail trade in Germany in particular is internationally recognized as the most competitive market. To survive in this market most retailers use undirected mass marketing extensively. All prospective customers receive the same huge catalogues, countless advertising pamphlets, intrusive speaker announcements and flashy banne...