Virtual teams cut across organizational cultures, national cultures, and functional areas, thereby increasing group heterogeneity, which may result in increased conflict among team members and less effective performance of the team. Our study explored the relationships that might exist among the heterogeneity of the virtual teams, their collaborative conflict management style, and their perform...

Although the relationship between diversity and conflict in teams has received much attention in the past two decades, prior research has yielded inconsistent results. Drawing from the conceptual work on team faultlines, we present an integrated model of the relationships between the three types of diversity: separation, variety, and disparity and three types of conflict: task, relationship and...

Despite the recognition of how important expertise coordination is to the performance of software development teams, understanding of how expertise is coordinated in practice is limited. We adopt a configural approach to develop a theoretical model of expertise coordination that differentiates between design collaboration and technical collaboration. We propose that neither a strictly centraliz...

A trust has received much attention in many streams of information systems research, there has been little theorizing to explain how trust evokes sentiments and affects task performance in IT-enabled relationships. Many studies unquestionably assume that trust is intrinsically beneficial, and dismiss the possibility that the effects of trust may be dependent on the situation (or conditions) at ...

This paper examines knowledge sharing in a cross-cultural context. We draw on a field study of a Jamaican-Indian software team to unpack how the system specification (spec) and formal coordination affected knowledge sharing and team performance. Our theoretical approach uses Polanyi’s theory of knowledge as processes of sense reading and sense giving, and recent developments in boundary theory ...

Conflict and leadership are both individually well-studied elements of group development. In this paper we seek to understand how leadership and conflict coexist within a team’s development and what the temporal context is within which they emerge for higherversus lower-performing teams. In order to investigate this question we collected survey data, message postings and performance scores for ...

In this paper, we present a theoretical model on the relationships among group atmosphere, shared understanding, and perceived task conflict in virtual teams. We validate the theoretical model by analyzing data that was collected in a laboratory experiment on virtual teams. We find that cultural diversity of virtual team adversely affects group atmosphere and group atmosphere has a positive inf...

The literature on the effects of cultural diversity on conflict and team performance has been dominated by the information processing and social categorization theories. This article adds to the existing literature by adopting a dynamic constructivist approach detailing the effects of interpersonal conflict on cognition in multicultural environments. The fulcrum of this model is whether the con...