abstract   background: a significant relationship between psychiatric disorders principally depression and anxiety and insomnia is well-known in general population. ahigh percent of insomnia sufferers report anxiety symptoms. anxiety is also frequently seen in medical patients whom complaints of sleep problems are often prominent.   method: 250 outpatients with various medical complaints partic...

Children with many somatic complaints seem to report problems with emotion identification and communication ('alexithymia'). The aim of this study was to verify whether children with somatic complaints do indeed show signs of alexithymia. We compared 35 children (M age = 10.99, SD = 13 months) with many somatic complaints with 34 children (M age = 11.03, SD = 12 months) reporting few complaints...

Customer complaints measure consumers’ dissatisfaction with the quality of a product or service. If product quality is unobservable ex ante, customer complaints may be driven by expectations as well as by the actually experienced quality level. I test whether the level of quality that could be expected prior to consumption affects the number of customer complaints after controlling for – ex pos...

BACKGROUND Back pain is a common musculoskeletal complaint seen in older people. It is important to get an insight in the course of back complaints and to identify factors associated with a chronic course. AIM To describe the course of acute and subacute back complaints in older people (≥ 45 years) and to identify prognostic factors for developing chronic back complaints. DESIGN Systematic ...

OBJECTIVE To describe complaints by patients and compare rates of complaint in demographic subgroups of patients and hospital departments. DESIGN AND SETTING Retrospective analysis of complaints made by patients attending 67 hospitals (metropolitan, 25; rural, 42) in Victoria, and lodged with the Victorian Health Complaint Information Program (January 1997 - December 2001). MAIN OUTCOME MEA...

R HEUMATIC complaints are among the commonest of the certificated causes of sickness absence from work (Report of Ministry of Pensions 1966). Such painful disorders of the locomotor system are common in general practice: in the study by the College of General Practitioners and the Registrar General's Office, the prevalence rate of this group of conditions was second only to that for nasopharyng...

OBJECTIVE To develop a standard taxonomy for inpatient complaints that could be adopted in a wide array of health service institutions. DESIGN A taxonomy was developed by merging the coding schemes from eight prior studies of patient complaints, and then by revising the received coding scheme in light of the codes and clarifications that emerged from a content analysis of patient complaints. ...

A chief complaint is a concise statement in English or other natural language of the symptoms that caused a patient to seek medical care. A triage nurse or registration clerk records a patient's chief complaint at the very beginning of the medical care process (Figure 23.1). In contrast, an ICD code is a number (e.g., 558.9) that a clinician or professional coder uses to represent a medical dia...