This chapter proposes a model that (1) analyzes the direct and indirect effects of e-service quality on satisfaction and value with the moderating/mediating role of value as well as (2) analyzes the positive impact of gender, age, education, and income on quality, satisafaction, and value. The overall results show service quality is a major predictor of perceived value, which in turn is positiv...

The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a lot of changes in almost all facets of life. In the Banking Industry, it has been in the form of online banking, which is now replacing the traditional banking practice. Online banking has a lot of benefits which add value to customers’ satisfaction in terms...

Brief Description. This short paper highlights the interaction between security and usability in e-banking security and presents objectives and difficulties for studies in this field. E-Banking has undoubtedly become a key element in every modern bank's service portfolio during the last two decades. With its initial focus primarily on transactions, e-banking has now progressed towards an advanc...

The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...

Mobile technologies and services are envisioned as the possible driving force that will create a variety of business opportunities. The objective of the present study is to determine the major factors that contribute towards customer’s intention to adopt mobile banking as electronic-financial services among commercial banks in Saudi Arabia. The research uses primary data and the unit of analysi...

User Interface is an important component of every computing system. This is particularly true in Internet Banking, where the users are customers, who access the banking services online, from different locations of the world. These customers when dissatisfied with the banking services could take drastic actions, such as spreading service failure related rumours, withdrawal of patronage, and so o...

With developing countries now gaining access to modern banking services for their customers, research is needed to understand how developing countries will adapt to these changes. Since the 1980s, in the Arabic region, technological expansion has occurred with a focus on trade and services offered by industries – recently the banking sector has started to develop banking services through mobile...

Government of Nepal has been providing social security allowance to its target group since 1994/95 in the form of cash and kind. Huge amount of money has been distributed by local government employees on manual basis. The needy and targeted poor people have been missed and high chance of double benefits by clever and ghost beneficiaries. The demand of social security allowance grant has been in...