The airline industry faces economic challenges making it paramount that they provide satisfactory service to customers relative to their expectations. This study uses a service quality-adjusted data envelopment analysis (SQ-adjusted DEA) to study US-based airline carrier operational efficiency. We found that airlines can overcome the traditional tradeoff between quality and productivity. Using ...

Recently, Radio Frequency Identification (RFID) has received considerable attention and is considered to be the next wave of information technology revolution. The number of RFID applications in different industries is increasing continuously. Cumulative sales of RFID tag is up in 2006 which shows RFID adoption trend in industries to improve their efficiency of operations and to gain a competit...

We discuss the formulation and solution of large scale integer optimization problems that arise in the scheduling of transport related services. We rst set the context for these problems within the airline industry by discussing the scheduling process. We then discuss the two key activities of eet assignment and crew scheduling that turn a schedule into an operational plan. We provide current f...

T aim of this paper is to present a model structure that analyzes the hub-spoke network design issue within a competitive framework. Under deregulation, airlines have developed hub-and-spoke networks, enabling them to increase frequency by aggregating demand and to prevent entry into the marketplace by reducing airfares. While liberalization in the United States and Europe was undertaken to inc...

The airline industry is constantly subject to the search of new methods in order to increase efficiency, profitability, and customer satisfaction. Since airlines only generate revenue when their airplanes are on the air, the time they spend at the airports should be the shortest possible. Hence, the airplane turnaround time becomes a process which airlines pay special attention on. The boarding...

By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building commun...