This case describes major management and technology issues which arise when designing advanced service-oriented architectures in distributed networked environments used for e-learning. The organization at hand uses a mixed funding model and is preparing for a large expansion of its services and capacity. This case takes place after the initiation of a project and during the design phase where s...

Information and Communication Technology (ICT) has helped to drive increasingly intense global competition. In turn, this intensity increases the need for flexibility and rapid changeability in ICT to support strategies that depend on organisational agility. We report a comparative, cross-cultural case study of the implementation of Service-Oriented Architectures (SOA) at a Scandinavian bank an...

Company training programs provide insights for university classrooms, particularly those in schools and colleges of business. This research shows an increase in usage of technology based training among successful firms, but it is not growing as quickly as consumer use of self-service technologies because some firm goals require more personal training modes. The present findings regarding busine...

Introduction Conclusions References

Introduction Conclusions References

During the last decade communication technology has changed rapidly. Due to its decreasing costs and rising expansion, IP (Internet Protocol) technology has found its way to areas that have long been the domain of publicswitched telephone networks (PSTN). Voice over IP (VoIP) applications are widely used not only for phone calls or common Internet conferences, but also tend to be used for safet...

Library managers must respond to institutional demands for the justification of maintaining or supplementing resources and services. The difficulty of assigning costs and values to library and information services and resources is magnified by the advent of a broad variety of computerized and electronic modes of library service. This article provides a general discussion of the issues relating ...

The financial industry is in midst of a global transformation. Drivers for this are changes in customer behaviour, disruptive power of information technology and changes in the industry structure itself. These developments have the potential to shift the financial industry towards a customer-oriented financial market infrastructure and force banks to become more customer-oriented. The research ...