Quality Management is an essential part of successful organisations. But the effect of it is mostly not directly visible. The effects are more indirect, and have a time lag till results appear. In today’s challenging times, all activities of an organisation have to proof their ability to add value. While Value Based Management is more focussed on financial value, other concepts and models like ...

The opinions expressed in this paper are the sole responsibility of the author(s) and do not necessarily reflect those of the OECD, the governments of its Member countries, the co-organisers, or the supporting organisations. ABSTRACT In the beginning, the rationale of measures is reflected, concluding that there have to be different and strategically derived scopes for internal and external rep...

Sustainability and social responsibility are goals that currently aimed for by companies, entities institutions as well national international agendas. In a globalized highly connected world, the achievement of both must be pursued. This means more than mere compliance with agendas approved agencies; it all these entities, each in their own field area responsibility, become co-responsible socia...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...