The aim of this study is to assess the impact soft TQM practices on business performance hotels in Vietnam's current climate. Data was collected from 190 rated three stars or higher 2022. Using a SEM model, author found that such as customer focus, senior leadership commitment, employee engagement, and training positively affect hotel results. Specifically, should prioritize engagement these fa...

Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. Despite the divergence of views on what constitutes TQM, it is commonly described as a number of diverse activities, here designated...

There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on...

The concept of Quality Management is very developed and widely applied, especially in the world education, an educational management approach has developed, namely Total (TQM). aims this study were to determine: (1) implementation TQM program at MAS Darul Aitami Aceh Selatan improve quality education; (2) efforts made by madrasah principals implementing TQM; (3) inhibiting factors implementatio...

This study explores the relationship between organisational culture and total quality management (TQM) implementation in Australia, with purpose of identifying particular that dominants Australian construction industry, distinguishing which cultures determine successful TQM. Although application competing values framework (CVF) for evaluating (OC) industry has been studied by some scholars, res...

This study focused on the perception and expectations of graduate students on Total Quality Management (TQM) in academic libraries with special reference to the University of Ghana Central Library (The Balme Library). The main theme of the study is the analysis of data in relation to service excellence, service effectiveness, service efficiency and continuous improvement in the Balme Library. T...

Purpose – On the metaphoric level, much as been written about complex adaptive systems (CAS) for implementing total quality management (TQM) and organizational learning (OL) in turbulent or unpredictable environments. The aim of this paper is to add practical insights on how a specific CAS-technique called genetic algorithms (GA) can be used for designing quality management systems for keeping ...

Studies have revealed industry’s concem that engineering graduates lack the ability to communicate efectively and work in team settings. In response to these concems, researchers at the Georgia Institute of Techno1og:y have developed a successful f o m t to address these proiilems. The f o m t integrates engineering students, Total Qu,ality Management (TQM) philosophy and groupware technology. ...