We present a model for mining user queries found within the access logs of a website and for relating this information to the website’s overall usage, structure and content. The aim of this model is to discover, in a simple way, valuable information to improve the quality of the website, allowing the website to become more intuitive and adequate for the needs of its users. This model presents a...

In the emerging electronic environment, the creation of customer-centered websites is becoming increasingly important. This paper reports two exploratory studies on user perceptions of using web sites. We first use Kano's Model of Quality to conduct an investigation of quality features in the web environment. An independently conducted study later expands the first study by addressing several l...

Despite the increasing number of publications in e-recruiting and e-service quality, little research has been conducted on factors determining e-service quality for career sites in specific. In this paper, models for determining website quality and thus factors influencing e-service quality as well as determinants for successful (e-)recruitment have been investigated by conducting two systemati...

To get insights into how Internet users perceive the quality and user-friendliness of website design, this study intend to conduct a controlled experiment using an eye-tracking device to examine the effects of different levels of the three primary features of website complexity, namely the component, coordinative, and dynamic complexities on the satisfaction and intentions to reuse of website u...

This study aims to determine the effect of perceived service quality, website and reputation on purchase intention through mediating role trust in online shopping. research uses a quantitative method with Smart PLS software. A variable measurement scale is carried out using likert scale. The sample this were university students general public an age range 17-56 years who had used e-commerce app...

Presently almost anyone can publish a website. The interest in using the Web as a competitive weapon by individuals, businesses, and governments is increasing as well. Little has addressed the applicability and implementation of several published website evaluation criteria. This work is an attempt to develop a comprehensive set of evaluation criteria for general websites in line with internati...