This chapter describes how OECD countries are performing in terms of the accessibility, responsiveness and quality selected public services, based on Serving Citizens Framework. The framework seeks to assess main determinants user satisfaction with services which, turn, can be considered as an outcome measure these three attributes. Overall has become go-to indicator when seeking a quick whethe...

now days, citizens safety in urban spaces is one of the most important worries of urban managers. this may be reflected in different characters of urban spaces such as physical, social and economical and even political characters. with regard to increasing crimes and complexities of urban spaces, trying for achieve to sustainable, healthy and good cities mean in providing the safety environment...

Many OECD countries have implemented programmes and policies specifically targeting the development of civic skills values in schools. Some most successful practices steer away from knowledge-transfer-based learning, towards experiential learning which empower children by placing them centre process. The benefits experience-based also potential to reach beyond classroom walls, allowing schools ...