The Internet enables cheap, rapid, and large-scale distribution of software for evaluation purposes. It also presents hitherto unprecedented, and currently underutilized, opportunities for increasing user-developer communication in software development. For instance, the Internet can be used as a medium for collecting “direct” user feedback in the form of subjective user reports, as well as “in...

The massive recourse to the use of the Open Source ERP (Enterprise Resource planning) recalls the necessity of the evaluation of its success with the end user, the objective of this study is to propose a model to evaluate the tendency of the end user to continue using an Open Source ERP. The proposed model is the result of a review of theories and concepts linked with the IS Success in addition...

Despite web access on mobile devices becoming commonplace, users continue to experience poor web performance on these devices. Traditional approaches for improving web performance (e.g., compression, SPDY, faster browsers) face an uphill battle due to the fundamentally conflicting trends in user expectations of lower load times and richer web content. Embracing the reality that page load times ...

According to [1], the number of mobile subscribers worldwide increased from 300 million in 1997 to 800 millions in 2001. It is predicted that by 2010, there will be 1700 million subscribers worldwide. Such growth is driven by increasing user expectations for mobile services. Users will demand more multimedia services, and expect new applications and services that are ubiquitous and customised t...

This user study reports on an ongoing pilot that aims at using machine translation on a large scale, for the translation of technical documentation for a globally acting automotive supplier. The pilot is conducted by a language service provider and a research institution. First results go beyond expectations.

T ypical enterprise IT environments consist of numerous independent and distributed servers, networks, and storage devices. To improve efficiency, customers increasingly seek to bring these disparate systems under one umbrella of control. Utility computing facilitates this effort by aggregating such systems into a single, centrally managed pool of resources. To adequately address user expectati...

This paper examines the influences of culture on the user experience of local e-government services. It investigates the hypothesis that people with different cultural backgrounds experience different problems when using egovernment applications. Thirty participants with the Moroccan, Surinamese and Dutch cultural background were first asked to fill in a short questionnaire for demographic purp...