This paper attempts to examine the impact of service quality on customer satisfaction and firm performance in Nepalese life insurance companies. Data are collected through structured self-administered questionnaire from 350 respondents 19 companies which based SERVQAL model. Descriptive causal-comparative research design have used achieve objectives descriptive statistics, correlation, as well ...

The purpose of the study was to determine quality public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng and factors that influence Buleleng. data where analyzed qualitatively descriptively provide an overview research problem. In collecting data, methods used are observation, interviews, trough questionnaires. results on 5 indicators exist in physical evidence (t...

This article aims reflect a certain state of the art in TUIs (or Tangible User Interfaces) domain, focusing on the handling and editing of media (e.g. video & sound streams, images, etc.). After a brief introduction to the field of TUIs, it basically provides a review and summary of three projects: mediaBlocks [19], logJam [3] and DataTiles [17]. Eventually, constructive critics as well as an e...

Watches bene�t from a long design history. Designers and engineers have successfully built devices using rotary physical inputs such as crowns, bezels, and wheels, separately or combined. Smart watch designers have explored the use of some of these inputs for interactions. However, a systematic exploration of their combinations has yet to be done. We investigate the design space of interactions...

fun.tast.tisch. is an interactive tabletop system used in neurorehabilitation. It consists of several exercises to be interacted with by therapists and patients collaboratively. The user interface combines different interaction paradigms and tangible objects to facilitate therapeutic concepts. The acceptance of the system and its user interface relies on therapeutic aspects but also on straight...

Research done in this thesis aims to propose a new multiagent architecture to designapplications for the new communication platforms like the interactive tables. Multiagentsystems are used for many years and can respond to the challenges of such platforms. Themotivation of our work is to manage the interactions and the behavior of several hetero-geneous entities (virtual and tan...

This study aims to determine the effect of quality academic services and learning management on modern pesantren graduates. The is seen by five leading indicators: tangibles, reliability, responsiveness, assurance, empathy. Meanwhile, graduates three attitude, knowledge, skills. was conducted at Modern Al-Ikhlash Putri Islamic Boarding School, Kuningan Regency. number respondents 61 with calcul...

Indonesian workers one of the highest employees in Malaysia. Although complementing another, managing workforce is not without challenges. Among them type work accordance with employment agreement, over time no additional allowance, termination and repatriation their rights granted. Therefore, main point this study to analyze effect service quality on Indonesia's level satisfaction. This see ex...

Berdasarkan objek penelitian di Jurusan Teknik Informatika Universitas Nurul Jadid. Objek adalah E-Learning yang dikembangkan menggunakan aplikasi open source Moodle untuk mahasiswa S1 aktif. Tujuan dari ini mengetahui pengaruh kualitas sistem, informasi dan layanan terhadap kepuasan pengguna. Serta pengguna dengan dampak individu. Data digunakan sebanyak 200 responden. Untuk itu pengukuran dap...