the aim of this study was to represent effective componentsin demand chain which help organizations attain high performance levelsthrough identification of these components and determining theirdegree of importance. the following questions were major ideas of thisstudy: what are the most effective components in demand chain? andhow are they effective on organizational performance? to this end,m...

We consider a generalized version of the rooted Connected Facility Location Problem (ConFL) with capacities and prizes on clients as well as capacity constraints on potential facilities. Furthermore, we are interested in selecting and connecting the most profitable client subset (i.e. a prize collecting variant) instead of mandatorily connecting all clients. Connected Facility Location Problems...

Architectural considerations play a key role in the success of any software-based development project. Architecture evaluation is an early risk reduction method for identifying risks that prevent a system or product line meeting the organization’s business goals and customer needs. This paper introduces a tool that supports architecture evaluation. It gives an overview on its information manage...

We aim at identifying the modelling demands across heterogeneous biomedical fields that intersect in breast cancer research. We describe a methodology that covers various epistemic and pragmatic needs in breast cancer conceptualisation as well as formal modelling, taking into account specifically representational means, expressivity and granularity. Moreover, we propose an ontology model for HE...

in this article, decisions about price and stock allocation for a seller with multiple customer classes are analyzed. with each customer arrival, the seller needs to decide about accepting or rejecting the customer’s demand by considering the stock on hand. in the case of acceptance, one needs to decide about the selling price. after any change in the inventory level, decision about continuing ...

quality function development (qfd) is a planning tools used to fulfill customer expectation and qfd is a systematic process to translating customer requirement (whats) into technical description (hows). qfd aims to maximize customer satisfactions related to enterprise satisfaction. the inherent fuzziness of relationships in qfd modeling justifies the use of fuzzy regression for estimating the r...

The evaluation of metrics on data available in change request management (CRM) systems offers valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that consider the underlying change request workflow and address the information needs of an organization is an intricate task. Furthermore CRM systems usually provide only a number of pred...

Researching and understanding customer needs and expectations. Ensuring that the objectives of the organization are linked to customer needs and expectations. Communicating customer needs and expectations throughout the organization. Measuring customer satisfaction and acting on the results. Systematically managing customer relationships. Ensuring a balanced approach between satisfying customer...

Sentiment analysis relies to a large extent on lexical resources. While lists of words bearing a contextindependent evaluative polarity (‘great’, ‘bad’) are available for many languages now, the automatic extraction of domain-specific evaluative vocabulary still needs attention. This holds especially for implicit opinions or so-called polar facts. In our work, we focus on German and on a genre ...

One essential requirement for business survival is the continuous ability to meet customer needs and demands. Market needs cause unceasing changes in product(s) life cycle, shape, quality, and price. Agility is an enterprise-wide response to an increasingly competitive and changing business environment, based on four cardinal principles: enrich the customer; master change and uncertainty; lever...