Class diagrams and use case models are system models that are used to analyze, design and model object oriented systems. In this era of agile computing, service-oriented architecture has become increasingly popular for achieving efficient and agile business solutions that can maintain changes demanded by the business world. This paper proposes a methodology to identify services from a set of cl...

The worsening condition of floods in Malaysia, in terms of frequency and impact, calls for improvement in all aspects of flood management. In addition to technology enhancement of, and developing expertise, it is hoped that improvement on the governance of flood management could alleviate the problems relating to floods. Governance of flood management aims to address the issues related to flood...

Companies have more and more trends to automate their operational and organizational activities, therefore the investment of information technology (IT) continues to increase every year. However, good governance that can ensure the alignment of IT and business strategy and realized benefits from IT investments has not always followed this increase. Measurement of IT governance is then required ...

The Minitrack “IT Governance and its Mechanisms” within the “Organizational Systems and Technology” Track is introduced at the HICSS conference in 2002. The goal of this Minitrack is to enhance publications on the issue of IT governance and its mechanisms. It is expected to get submissions from academics and practitioners involved in research on IT governance, Business/IT alignment, IT Balanced...

IT management of today only to a surprisingly low degree is based on sound methods. Rather it is considered still as an art attributed to the capabilities of individual managers. On the other hand, there is little academic support for the challenges of IT management. To fill this obvious gap, various best practice frameworks have been developed. These frameworks cover both support of management...

Reference models such as ITIL and COBIT (Control Objectives for Information and related Technology) represent proven best practices and provide key indicators for the design and control of ITSM processes. The idea behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and to meet their business need...

Service engineering and service-oriented architecture as an integration and platform technology is a recent approach to software systems integration. Software quality aspects such as performance are of central importance for the integration of heterogeneous, distributed service-based systems. Empirical performance evaluation is a process of measuring and calculating performance metrics of the i...

One commonly used framework for developing and evaluating technology intensive information systems is CobiT. This framework was originally a benchmark of best control practices developed and maintained by the Information Technology Governance Institute, the umbrella organization to the Information Systems Audit and Control Association. We empirically examine the conceptual model that underlies ...

Does good IT governance improve the effect of IT? This paper presents the IT Organization Modeling and Assessment Tool (ITOMAT) which has been created to overcome operationalization and subjectivity weaknesses in the Control Objectives for Information and related Technology (COBIT) framework. ITOMAT was applied to assess IT governance maturity in four case studies. Simultaneously, external metr...