The electricity industry is currently confronted with regulatory and technological change that leads to fundamental transformation of the value propositions and innovation processes of enterprises. New services are one possibility to compete in the new market environment. This paper proposes a service development process for the electricity industry that builds up on existing approaches. The pr...

The spotlight on business innovation in growth-oriented organizations has never been hotter. Information systems (IS) innovation, in particular, has become the main focus for many businesses and their CIOs because of its potential for business agility and competitiveness. However, creating a culture that can effectively exploit the innovative forces of an organization is challenging, and no sha...

T paper examines the effects of information and communication technology (ICT) service innovation and its complementary strategies on brand equity and customer loyalty toward ICT service providers. We draw from research on brand equity and customer loyalty, ICT innovation management, and strategy complementarity to propose a model that includes new constructs representing ICT service innovation...

The purpose of this study was to develop the yet limited empirical knowledge on the intensity of customer interaction and on specific customer roles in service innovation processes. An empirical study of twelve (12) business service innovation projects was conducted in cleaning and security, financial, and ICT services. Overall, direct customer interaction in service development can be characte...

Economies of developed countries are primarily based on the services sector, where the hospitality industry plays an important role. As such, new service design and service innovation are vital for maintaining competitive advantage. Recently, ubiquitous computing has emerged as a key enabler in various industries in support of service innovation by facilitating the design of new services. This ...

This study sought to identify the important constructs associated with service innovation and elucidate the role of information and communication technology in the innovation management. These phenomena are examined from the perspectives of technology as well as soft innovation. A review of the literature related to service innovation, cultural production, and service systems led to the develop...

The distributed ‘open’ model of innovation development has been increasingly applied in service sectors to grasp the opportunities of networking. Till now, there have been many competing theoretical frameworks, with no universal model or consensus, to open innovation through networking. This paper applies a three-perspective theoretical framework, which embodies considerations of resource acqui...

Purpose – The purpose of this paper is to present research findings on the relation between internal/external sources of innovation and ICT as a supporter/enabler of FM organizations as well as on the strategic orientation towards open innovation of FM organizations. Design/methodology/approach – This study uses a qualitative research approach. The data collection includes qualitative semi-stru...

As the importance of the service sector increases, so does the importance of systematic approaches to develop new services. Two key activities in service innovation are generation and evaluation of new service ideas. Exchanging and analysing ideas across different software tools and repositories is needed to implement the concepts of open innovation and holistic innovation management. In this p...