This paper tries to place the notion of hospitalities service design with concern of service design theory. Then it accesses the hotel service design factors on customers satisfaction under the condition on different levels of service demands by means of experimental approach(N=120), in which display three categories service demands(must-be quality, one-dimension quality and attractive quality)...

responsibility in demand networks is one of the most important measures of performance. the concept of agility and flexibility in service and production. variety and changes in demand need more flexible network design that can cope with potential shortage and delay. this paper presents new mathematical model to optimize the design of demand network when there are highly variable demands. it als...

Services are the vital part of a service-oriented architecture. Their development and design are essential parts of the development and implementation of a service-oriented architecture. Thus, numerous approaches in research and practice exist that refer to different aspects of service design. These are focused on specific needs or aspects in service design. According to the literature review p...