Consumer characteristics and store attributes decide the choice decision of consumers. To facilitate switching process, physical formats create identical layout structures, shelf designs, staffing billing desk. In similar lines, online stores also features like website menu, creating shopping basket options, comparing product process. Similar to Word-of-Mouth (WOM), encourage electronic (eWOM) ...

As online consumer reviews have tremendously gained in importance for consumer decision-making and firm strategies, scholars have greatly advanced our understanding of the effect of various review characteristics on review helpfulness and product sales. However, the question of what actually causes variations in these review characteristics remains largely unexplored. This study addresses this ...

OBJECTIVE The aim of this study was to evaluate the satisfaction of Australian patients who suffer from osteoarthritis (OA) with their health care providers and the perceived helpfulness of treatments and information sources. METHODS A self-administered questionnaire was conducted with a sample of 560 Australian patients who suffer from OA with questions about satisfaction with health care pr...

OBJECTIVE To identify the social psychological factors affecting women's evaluation of care provided in Czech maternity hospitals using following criteria: satisfaction with intrapartum and postpartum care, willingness to return to a given hospital and to recommend the hospital to others. METHODS 762 women completed a 71-item original Czech questionnaire KLI-P designed to measure the psychoso...

Patient satisfaction is the perception of care received compared with the care expected and patients thereby evaluate the healthcare services as well as the providers from their own subjective point of view. Patients provide the best source of accurate information regarding clarity of explanations, helpfulness of information patients are receiving, barriers to obtaining care or the professional...

The problem of information overload in online review platforms has seriously hampered many customers’ ability to evaluate the quality products or businesses when making purchasing decisions. A large body literature exists that attempts predict helpfulness customer reviews and reported contradictory findings on effectiveness various approaches. Moreover, existing solutions use traditional machin...

BACKGROUND Persistent pain is a common, often debilitating, problem in older adults; however, few studies have focused on the experiences of older adults in managing their pain. The objective of this study was to describe the use and perceived effectiveness of pain management strategies in a sample of older adults and to explore the associations of these variables with demographic and psychosoc...

Online product review networks help to transmit information that customers can use to evaluate product quality. The prior literature has found that, in the aggregate, better product reviews lead to higher sales. However, product review networks increasingly include an explicit social component that allows consumers to evaluate individual reviews based on the status of the reviewer and on the “h...