Service quality is a competitive weapon in the banking industry. As competition becomes more concentrated and environmental factors become more argumentative, the concern for service quality grows. Retention of customer is the ultimate successful performance of any banking sector. To develop reputation and gain customer loyalty, a study of the performance of the banks is done to see if the perc...

The web portals business model has spread rapidly over the last few years. Despite this, there have been very few scholarly findings about which services and characteristics make a website a portal and which dimensions determine the customers’ evaluation of the portal’s quality. Taking the example of financial portals, the authors develop a theoretical framework of the web portal quality constr...

The present study aims to identify the factors affecting the behavior of customers’ use of e-banking services of Tejarat Bank in Tehran. A qualitative method and an in-depth interview have been applied to achieve the research goal. The information and data collected from the interviews have been analyzed using open coding and axial coding. Then, the initial indicators of the model of using e-ba...

one of the strong points of islamic banking, compared to conventional banking system, is the bank's sharing of both profits and losses of  funded activities in the framework of collaborative agreements. the proper implementation of partnership facilities requires respecting religious as well as financial and economic codes. as shown by the evidence, the objections made against the activiti...

This paper examines how New Zealand banks enhance their retail banking services through the Internet. Seven NZ online banks were studied in terms of their web sites’ effectiveness, functionalities and Internet strategies. The functionality was examined by evaluating banks’ web sites using a tailored electronic commerce model. The effectiveness was surveyed utilising a judgment sample of actual ...

The purpose of this paper is to answer the importance of fraud that arise from the use of e-banking services more ethical behavior applied to everyday moral problems. On the one hand, the theoretical framework of this paper is based on literature about ethics and fraud, in general, and information and communication technology of the e-banking services, in particular. On the other hand, the empi...

This paper empirically explores the major considerations associated with Internet-enabled ebanking systems and systematically measures the determinants of customer interactions with ebanking services. The results suggest that perceived usefulness, ease of use, security, convenience and responsiveness to service requests significantly explain the variation in customer interactions. Exploratory f...