The security of information systems focuses on raising the level of business security while aligning with its strategy and objectives. The family of ISO 2700x, whose theme is: Information technology Security techniques, allows taking into account all of these security problems, by offering a pack of uniform and standards that respect the continuous improvement cycle PDCA. Being closely linked t...

OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD Quality management was monitored over a period of more than 10 years in an addiction treatment centre with 550 professionals. Changes are evaluated, comparing the scores on the nine criteria of the European Found...

BACKGROUND Efficient and reliable laboratory services are essential to effective and well-functioning health systems. Laboratory managers play a critical role in ensuring the quality and timeliness of these services. However, few laboratory management programmes focus on the competencies required for the daily operations of a laboratory in resource-limited settings. This report provides a detai...

The purpose of this research study was to evaluate the effectiveness of ISO 9001 Certified Contracting organizations at United Arab Emirates and identify the potential reasons behind the failure of ISO 9001 certified organizations.For conducting this study, an in-depth literature review was made. A pilot survey was organized to capture the perceptions of these contracting organizations. The pil...

Relative to the enormous acceptance of the ISO 9000 quality standard, the ISO 14001 environmental management certification has been met with only moderate enthusiasm among industrial facilities. The literature on corporate motivation for ISO 14001 participation is relatively modest considering the enormous number of publications reviewing other aspects of its adoption and implementation. It wou...

We present a conceptual framework enabling to manage broad set of activities supported by multi-module software application for construction project management. The proposed structure is based on a common building information model (the industry standard IFC Model – ISO PAS 16739), the ISO 9001:2000 Quality Management System, for high-level process specification, and an integrated software infr...

ISO/IEC 9126 (1991) established a practical way of decomposing software quality into a set of characteristics and subcharacteristics. Reconciling this approach to quality with a new standard for usability (ISO 9241-11) has led to a comprehensive framework for software product quality which is being incorporated in a revision to ISO/IEC 9126. The new framework defines three perspectives: interna...

Software process improvement models have been developed to support very small organizations in achieving the software quality expected by their customers. Software quality, however, allows to be studied from process and product perspectives. The aim of this work is to attain insights into the extent to which the product quality view is addressed in very small organizations. A mapping method was...